Session Replay

Stop guessing why visitors leave without converting

You're guessing why visitors leave your site without converting. You can see analytics numbers but can't understand the actual user experience that's driving poor performance.

Session Replay records real visits and plays them back like video, showing exactly what users do and revealing why they abandon your site.

What user experience blindness costs you

Not seeing actual user behaviour hurts your conversion potential:

• Hidden usability issues frustrating visitors without your knowledge
• Broken elements causing abandonment you can't detect
• Conversion blockers in paths you thought worked perfectly
• Missed opportunities to fix problems that drive visitors away

See every click, scroll, and tap

Watch real visitor sessions to understand the complete user experience:

• Video-like playback of actual visitor interactions
• Mouse movement tracking showing hesitation and confusion
• Click recording revealing what visitors try to interact with
• Scroll behaviour indicating content engagement patterns

Discover what's really happening on your site

Turn invisible user problems into actionable insights:

• Usability roadblocks that frustrate visitors and kill conversions
• Broken elements causing rage clicks and immediate abandonment
• Conversion path breakdowns showing exactly where journeys fail
• User confusion patterns revealing design and content problems

Watch exactly how visitors use your website

Session Replay records real visitor interactions across their entire journey on your website. You'll see every click, scroll, and page transition as if you're looking over their shoulder.

Watch complete multi-page visits from start to finish, revealing what visitors actually do versus what you think they do.

Getting started

Access Session Replay

1. Navigate to "Sessions" in your main menu
2. Your dashboard loads with recent visitor sessions
3. Filter options appear at the top

Understanding your dashboard

• Domain dropdown: Select which website to analyse
• Page filter: Focus on specific pages
• Date range: Choose timeframe (today to 14 days back)
• Search bar: Find sessions by ID or referrer
• Drop-off toggle: Show only visitors who entered your funnel but didn't complete it

Your session overview table

Each row shows one visitor's journey:

Session details

• Session ID: Unique identifier for each visit
• Timestamp: When the visit started
• Duration: How long they stayed active
• Device: Desktop, mobile, or tablet
• Browser: Chrome, Safari, Firefox, etc.
• Referrer: Where they came from (Google, direct, social)
• Pages: Complete journey across all pages visited

Action buttons

• Play button: Start watching the session replay
• Delete button: Remove unwanted session recordings

Watching session replays

Starting playback

Click the play button next to any session. The replay loads with:

• Exact website content the visitor saw
• Their complete multi-page journey
• All page transitions in chronological order
• Authentic device experience - mobile sessions play in mobile format, desktop in full-screen
• All interactions timestamped and ready to play

Playback controls

Play/Pause buttons

• Start or stop the replay at any time
• Resume from where you paused

Stop button

• End playback and return to start
• Clears the progress timeline

Speed slider

• Adjust from 0.5x to 4x speed
• Default 1x shows real-time visitor behaviour
• Speed up for quick overviews

Progress timeline

• Shows total session length
• Red markers indicate click locations
• Click anywhere to jump to that moment
• Drag to scrub through the session

What you'll see

Device-native playback

• Mobile sessions play in mobile viewport (375px wide)
• Desktop sessions show full-screen experience
• Tablet sessions display in tablet format
• Exact same layout the visitor experienced

Page transitions

• Smooth movement between pages
• Loading screens when visitors navigate
• Exact timing of page changes

Mouse movements

• Blue cursor showing pointer location
• Natural movement patterns
• Hover behaviours on interactive elements

Click interactions

• Visual click indicators with ripple effects
• Highlighting of clicked elements
• Touch interactions on mobile devices

Scroll behaviour

• Smooth scrolling matching visitor speed
• Reading patterns and attention areas
• Mobile scroll gestures

Understanding visitor behaviour

Spotting usability issues

Navigation problems

• Visitors clicking non-interactive elements
• Confusion between similar-looking buttons
• Difficulty finding important features

Form struggles

• Repeated attempts to complete forms
• Abandonment at specific fields
• Validation error patterns

Mobile experience issues

• Difficulty tapping small elements
• Horizontal scrolling problems
• Content not fitting viewport

Identifying opportunities

High-engagement areas

• Pages where visitors spend most time
• Elements receiving multiple clicks
• Content that encourages scrolling

Drop-off points

• Pages where visitors commonly leave
• Forms with high abandonment rates
• Confusing navigation areas

Using filters effectively

Domain selection

• View sessions from specific websites
• Compare behaviour across different sites
• Focus analysis on problem areas

Page filtering

• Analyse visitors to key pages only
• Study checkout or signup page behaviour
• Identify page-specific issues

Date ranges

Today (1 day)

• Fresh visitor feedback
• Immediate issue identification
• Quick problem resolution

Last 7 days

• Weekly behaviour patterns
• Trend identification
• Balanced sample size

Last 14 days

• Comprehensive behaviour analysis
• Seasonal pattern detection
• Larger data set for insights

Drop-off sessions filter

Shows only visitors who:

• Started your conversion funnel
• Reached specific steps in your process
• Left before completing their goal

This filter helps you understand why visitors abandon their journey after showing initial interest.

Session duration analysis

Short sessions (under 30 seconds)

• Possible page load issues
• Wrong audience targeting
• Immediate bounce causes

Medium sessions (30 seconds to 5 minutes)

• Normal browsing behaviour
• Content evaluation phase
• Navigation exploration

Long sessions (over 5 minutes)

• Engaged visitors
• Detailed product research
• Potential conversion candidates

Troubleshooting common issues

"No sessions available"

Possible causes:

• Tracking not properly installed
• No visitors in selected timeframe
• Restrictive filters applied

Solutions:

• Verify tracking implementation
• Expand date range
• Remove filters and try again

Replay won't load

Quick fixes:

• Check internet connection
• Try different browser
• Clear browser cache

Missing page content

Why this happens:

• Page changed since recording
• Content delivery issues
• Privacy settings blocking capture

What you'll see:

• Placeholder screens
• "Content unavailable" messages
• Screenshot fallbacks where available

Slow playback performance

Optimisation tips:

• Close other browser tabs
• Use latest browser version
• Reduce playback speed temporarily

Privacy and data protection

What's recorded

• Page interactions (clicks, scrolls, moves)
• Page content at time of visit
• Device and browser information
• Timestamp and duration data

What's not recorded

• Sensitive form inputs (passwords, payment details)
• Private or personal information
• Cross-site tracking data
• Offline visitor activity