Manage Reviews

The Reviews Management feature allows you to monitor and track customer reviews for your business listings across the web. By setting up review tracking, you can stay informed about what customers are saying about your business, respond promptly to feedback, and identify trends that can help improve your products or services.


Monitoring reviews helps you:

  • Build trust by showing potential customers you care about feedback
  • Improve your reputation by addressing negative reviews quickly
  • Identify patterns in customer satisfaction or dissatisfaction
  • Gather insights about what customers love or what needs improvement
  • Track review volume and ratings over time to measure business performance

manage reviews

Before You Begin: Project Setup

Before you can start tracking reviews, you'll need to set up at least one project in SERP360. Projects help you organize your work and associate specific businesses with different clients or campaigns.

Note: For detailed instructions on creating projects, please visit our manage projects guide.

Getting Started with Review Management

Accessing the Reviews Management Area

  1. Log in to your SERP360 account
  2. Navigate to the "Manage Reviews" section from the configuration menu
  3. You'll see two main sections:
    • Add Business for Review Tracking - Search for and add businesses
    • Tracked Businesses - List of businesses you're currently monitoring

Adding a Business for Review Tracking

Step 1: Search for Your Business

  1. Enter the business name in the "Business Name" field
  2. Enter the city where the business is located in the "City" field
    • City names should only contain letters, spaces, hyphens, and apostrophes
  3. Select the appropriate country from the dropdown menu
  4. Click the "Search" button

Step 2: Select from Search Results

After searching, you'll see a list of businesses matching your criteria:

  1. Each business entry shows the business name and address
  2. Click the "+" button next to a business to view more details
  3. When expanded, you'll see:
    • Basic Information: Category, description, phone, website, domain
    • Location Details: Complete address information

Step 3: Associate with Project and Schedule

For each business you want to track:

  1. Select a project from the dropdown menu
    • This associates the business with a specific project in your account
  2. Select a tracking schedule from the dropdown menu:
    • Daily: Reviews checked every day
    • Weekly: Reviews checked once per week
    • Monthly: Reviews checked once per month
  3. Click the "Save" button to begin tracking

Managing Tracked Businesses

Viewing Your Tracked Businesses

The "Tracked Businesses" section displays a table with all the businesses you're currently monitoring:

  • Project: Which project this business is associated with
  • Title: The name of the business
  • Address: The business location
  • Schedule: How frequently reviews are checked
  • Status: Whether review tracking is enabled or disabled
  • Actions: Buttons to manage each business

Searching and Filtering

To find specific businesses in your list:

  1. Use the search box above the table to filter by any field
    • Type any part of the project name, business name, address, or schedule
    • The list will update automatically as you type
    • This is useful when you track many businesses

Enabling or Disabling Tracking

You can temporarily pause review tracking for any business:

  1. Use the toggle switch in the "Status" column
  2. When enabled (switch to the right), reviews will be tracked according to the schedule
  3. When disabled (switch to the left), review tracking is paused but your settings are saved

Changing the Review Check Schedule

To modify how frequently reviews are checked:

  1. Click the edit (pencil) icon in the "Actions" column
  2. Select the new schedule from the dropdown that appears
  3. Click the checkmark (✓) to save the change
  4. Click the (✕) if you want to cancel without saving

Removing a Business from Tracking

To stop tracking a particular business:

  1. Click the delete (trash) icon in the "Actions" column
  2. Confirm your decision when prompted
  3. The business and its data be permanently removed from your tracking list

Pagination Controls

If you have many tracked businesses:

  1. Use the "Previous" and "Next" buttons to navigate between pages
  2. Click on specific page numbers to jump directly to that page

Frequently Asked Questions

Which review platforms are monitored?

SERP360 monitors reviews from major platforms including Google Reviews, TripAdvisor, Trustpilot and industry-specific review sites relevant to your business category.


What if my business isn't showing up in search results?

If you can't find your business:

  • Double-check the spelling of the business name
  • Try using a partial name instead of the complete name
  • Make sure the city and country are correct
  • If your business is very new, it might not be indexed yet

Troubleshooting

Business Search Returns No Results

If no businesses are found during your search:

  1. Try broadening your search by using fewer words in the business name
  2. Verify the city name is spelled correctly
  3. Try searching without specifying a city
  4. Ensure the business has an online presence with reviews

Status Toggle Not Working

If the status toggle doesn't seem to update:

  1. Refresh the page to see if the change was saved
  2. Make sure you have a stable internet connection
  3. Try logging out and back in if the issue persists

Schedule Changes Not Saving

If you're having trouble saving schedule changes:

  1. Make sure you click the checkmark (✓) button to confirm
  2. Try selecting a different schedule and then changing back
  3. Refresh the page and try again

Glossary of Terms

  • Business Listing: A business profile on review platforms like Google, Yelp, etc.
  • Project: An organizational container in SERP360 that groups related businesses
  • Schedule: How frequently SERP360 checks for new reviews (daily, weekly, monthly)
  • Status: Whether review tracking is currently active (enabled) or paused (disabled)
  • Tracking: The ongoing monitoring of reviews for a specific business

Conclusion

Effective review management is essential for maintaining your business's online reputation. By consistently monitoring what customers are saying, you can address concerns quickly, capitalize on positive feedback, and make informed decisions to improve your business.

SERP360's Reviews Management feature simplifies this process by giving you a central place to track reviews across multiple businesses and platforms, saving you time and helping you stay on top of your online reputation.

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